Troubleshooting
Troubleshoot invoice email delivery
An invoice can be saved even when its email is not delivered. Invoice Reminder separates those outcomes so you never assume a client received an invoice that only exists in your workspace.
Read the delivery message carefully
A successful dispatch records a sent event in the invoice email lifecycle. If the interface says the invoice was saved but the email was not sent, the client has not received it.
Do not create a duplicate invoice immediately. Keep the saved invoice and retry the dispatch after resolving the delivery problem.
Check the most common causes
- Confirm that the client email address is spelled correctly.
- Check whether the email provider is configured and available.
- Verify that the sender domain is authenticated for production delivery.
- Review provider logs for rejected, bounced, or blocked messages.
- Make sure the invoice email does not contain malformed or unsupported content.
Retry without duplicating the invoice
- 01
Open the saved invoice from the invoice list.
- 02
Confirm that no Dispatch sent event exists.
- 03
Correct the client address or resolve the provider configuration.
- 04
Retry the invoice dispatch and verify the new lifecycle event.
If delivery succeeded but the client cannot find it
Ask the client to check spam, promotions, quarantine, and corporate email filters. You can also copy the hosted invoice link from the invoice row and share it through an agreed channel.
Common questions
Frequently asked questions
Was the invoice created if email delivery failed?
Yes. The invoice can remain saved even though the client did not receive the email.
Should I create a second invoice after a send failure?
No. Fix the delivery issue and retry the existing invoice to avoid duplicate invoice records.